Hardware Maintenance
Keep your non-critical infrastructure running optimally with regular pre-scheduled on-site attendance to resolve issues according to pre-agreed SLAs. As your long-term partner, the DACPros engineers become part of your team, taking care of your servers and network hardware in the data centre
Whether your site is small and only requires occasional visits, or you have multiple sites across different cities with extensive resource demands, we have the right Service Level Agreement (SLA) for you. We work the best way for you, so DACPros field technicians are happy to use your existing support ticketing system or support you to use ours.
Our operations can be adjusted to fit your processes and preferences for maximum compatibility and minimal disruption. And with 24/7/365 maintenance coverage, you can be sure of getting help whenever you need it.
We cover all aspects of continuous infrastructure operations, including:
Network infrastructure support – connection, switch, and router troubleshooting
On-site attendance
Remote console access provision
Remote hands and eyes
Firmware and BIOS upgrades
Site surveys
Server installation and configuration
Server maintenance or replacement
Disk and memory replacement
Fibre optic and data cable cleaning and troubleshooting
OTDR testing
Peripheral card installation
DWDM troubleshooting
RMA – receiving and sending replacement parts via courier services
Work on your ticketing platform
Network infrastructure
support – connection, switch,
and router troubleshootingOn-site attendance
Remote console access provision
Remote hands and eyes
Firmware and BIOS upgrades
Site surveys
Server installation and configuration
Server maintenance or replacement
Disk and memory replacement
Fibre optic and data cable cleaning and troubleshooting
OTDR testing
Peripheral card installation
DWDM troubleshooting
RMA – receiving and sending replacement parts via courier services
Work on your ticketing platform
Find out moreSee our other services
Smart Hands Service
Our experts are on hand 24/7/365 to service your infrastructure, acting as an extension of your IT department.
Find out moreBuild and Deployment
Expert hardware and network infrastructure installation services. From racking and stacking to OS installation and data cabling.
Find out moreProject Management
Expert support for any part of your hardware journey. Reduce communication errors, eliminate delays and boost productivity with our tech-savvy project managers.
Find out more
See all servicesGet in touch. Our team is here to help you with your queries.
