Smart Hands Service
For specialist on-site IT services beyond racking standard equipment, DACPros offers advanced services known as Smart Hands. Emergency ad-hoc on-site attendance to troubleshoot critical infrastructure issues.
More than a safe
pair of hands
24 hours a day, 365 days a year
Acting as an extension of your IT department
Our team of technicians and engineers come with extensive IT certifications and years of experience. We treat your hardware like its our own.
No matter the time of day, you have peace of mind that our experienced technicians are available to service your infrastructure. We ensure that it performs at full capacity and that your mission-critical systems will always be accessible and secure.
Our highly trained and qualified engineers can manage any request, big or small.
The Smart Hands service covers a broad range of first line support requirements, including:
Network infrastructure
support – connection, switch,
and router troubleshooting
On-site attendance
Remote console access provision
Remote hands and eyes
Firmware and BIOS upgrades
Site surveys
Server installation and configuration
Server maintenance or replacement
Disk and memory replacement
Fibre optic and data cable cleaning and troubleshooting
OTDR testing
Peripheral card installation
DWDM troubleshooting
RMA – receiving and sending replacement parts via courier services
Work on your ticketing platform
Network infrastructure
support – connection, switch,
and router troubleshootingOn-site attendance
Remote console access provision
Remote hands and eyes
Firmware and BIOS upgrades
Site surveys
Server installation and configuration
Server maintenance or replacement
Disk and memory replacement
Fibre optic and data cable cleaning and troubleshooting
OTDR testing
Peripheral card installation
DWDM troubleshooting
RMA – receiving and sending replacement parts via courier services
Work on your ticketing platform
Find out moreSee our other services
Build and Deployment
Expert hardware and network infrastructure installation services. From racking and stacking to OS installation and data cabling.
Find out moreHardware Maintenance
Ensure your infrastructure is running optimally with maximum efficiency and minimal disruption with regular pre-scheduled on-site attendance carried out by our qualified engineers.
Find out moreProject Management
Expert support for any part of your hardware journey. Reduce communication errors, eliminate delays and boost productivity with our tech-savvy project managers.
Find out more
See all services